START A CONVERSATION WITH CUSTOMERS ABOUT SOCIALIZING PUPPIES

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SOCIALIZING PUPPIES


When you start a conversation about socialization with your client, the main objective is to better
understand his lifestyle and the puppy's current experiences, including his typical exposure to sounds, sounds and people and other animals as well as their usual activities, which may influence their socialization and its development. A good tactic to discover the puppy's current activities and situations to which it is exposed are to ask open-ended questions (i.e. questions that invite the client to give information and no to answer with a single word such as yes or no).
Here are some examples.
"Describe to me a typical day in (puppy's name) life, including where he is likely to be to visit and the people or animals he is likely to meet. »
Or "In a typical week, what are all the places, people and animals to which (puppy's name)
is likely to be exposed? »
Then, explicitly direct the conversation towards socializing the puppies in order to draw the customer's attention to on this subject. In addition, by asking your client for permission to direct the conversation to this topic, you are doing show respect for them while making them an active participant in the discussion.
Here is an example.
"I would like to take a few minutes to discuss the socialization activities that would be beneficial
for the development of (puppy's name) and which could help reduce the risk of developing
undesirable behaviors. Do you agree with that? »
Many owners are unaware that puppies need early socialization and that the main objective is to
of most puppy schools is more about socialization than obedience training. It can be It is useful to explore what the owner knows about puppy socialization before providing information.
Inform a customer based on his or her current knowledge about puppy socialization allows you to adapt your messages in a relevant way to meet your needs.
Here are some examples.
"Before we begin, it would be useful for me to know your experience with socialization activities
puppies. »
Or "Before you start, tell me what you considered for the socialization of (puppy's name). » Or
"Before you start, tell me what you know about puppy socialization. »


INFORM CUSTOMERS ABOUT PUPPY SOCIALIZATION
By knowing the puppy's current lifestyle and knowing what his owner understands and thinks of the socialization, you make sure to inform the latter in a relevant way according to his knowledge, of his situation and his point of view. Feel free to emphasize verbally the importance of certain aspects socialization of puppies in order to draw the customer's attention to these points and improve retention.
Here is an example.
"I would like to come back to three important points about the socialization of the puppies we have discussed today and that I would like you to remember.
First, we must target the crucial period for puppy socialization, which begins around age 3 weeks old and ends around 12 to 16 weeks old.
Second, taking the time to socialize (puppy's name) properly now will help its good development and could contribute to reducing the risk of developing behavior, especially those related to fear and aggression.
Third, our socialization plan should include everything that (puppy's name) is likely to affect
to be exposed during their lifetime, including any possible changes to your lifestyle or your situation. »
Moreover, by providing the client with only a few pieces of information at a time, and then verifying his understanding before giving him more, you make sure to meet his particular needs and to
give him the opportunity to ask questions.
For example:
"Before we continue, I would like to know what you think about it so far and answer your questions. questions if you have any. »

FINISH THE CONVERSATION ABOUT SOCIALIZING PUPPIES
A final audit to assess your client's reaction to the information provided on the socialization of the puppies and to allow him to ask for final details is essential to complete the conversation.

For example:
"What do you think of the socialization plan we discussed for (puppy's name)? »
Or "Do you have any other questions that come to mind? »
In addition, provide the owner with an alternative if socialization activities or changes in the
behavior of the puppy does not go as planned is an excellent way to support him a once he left the clinic. This way, the puppy owner will not hesitate to contact you if he faces obstacles or challenges during the implementation of the plan. This safety net reduces the risk of abandonment of

the socialization plan.

For example:
"At any time, if you have difficulty following the plan we have established or concerns about (puppy's name) behavior, please don't hesitate to call us, we will be happy to help you. »
The final step is to define a follow-up plan with the client, specifically to determine when a
your practice staff member will call him to find out how the puppy's socialization is going and
to answer his questions if he has any.

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