guide dogs a blind dog handler and his dog
Public places... What the law says Article 88 of Act No. 87-588 of 30 July 1987, as amended by the Act of 5 August 2015, allows access for guide dogs and their handlers on all public transport, premises open to the public as well as those allowing a professional, training or educational activity, without overbilling. The training guide dogs, accompanied by the host families and/or guide dog trainers enjoy the same rights.
The law of 11 February 2005 n°2005-102 specifies in its article 53 that dogs accompanying disabled people and whose owners justify the education of
the animal is exempt from wearing the muzzle.
A collection of regulatory texts is available on request from the FFAC or the ANMCGA. Its purpose is to remind that the accessibility of guide dogs in all public places is mandatory and has been part of the law for almost 30 years.
Accessibility in a few figures
- A decrease in denial of access... but still too many In 1 place out of 4, a visually impaired person is denied access (20% refusal in hospitals, almost 45% refusal in sports halls).
Communication campaigns of guide dogs and OBAC members, supported by the public authorities, have made it possible to raise awareness among a large number of ERP
(Institution receiving the public).
A survey conducted in February 2014 at 690 public places (FFAC)
- A lack of knowledge of the law
22% of French people say they do not know that the guide dog can accompany their master in all his movements. 37% think that the guide dog is not allowed to enter in some places.
The pictogram promoting the access of guide dogs in ERP contributes to a better understanding of
to know the law and to involve professional organizations.
A survey conducted in February 2015 with a sample of 1,006 people (OpinionWay)
- A break in the process of requesting guide dogs
The survey of more than 300 people with vision impairments revealed that refusing a guide dog in a place accessible to the public is a brake on the application for obtaining a dog of a guide dog. However, this companion would allow them to move more freely and to gain autonomy on a daily basis.
A survey conducted in March 2016 among 327 visually impaired people (OpinionWay)
The guide dog, essential for his master
"With my guide dog, I feel freer to move around the city, to get to my appointments, to go to work, to have fun, to live simply. We have fewer and fewer difficulties to enter any place but there is still work to be done so that there is no more any refusal.
OBAC committed companies
inaccessibility Since 2015, guide dogs for the blind has created the OBAC (observatory of the accessibility of guide dogs for the blind). To date, it brings together 8 companies and organizations professional:
1The French Confederation of Butchers, butchers, delicatessens, and caterers (CFBCT), 1The National Taxi Union (UNT), 1the Federation of Trade and Distribution Companies (FCD),
1The Union of Hotel Trades and Industries (UMIH),1RATP, 1The Tourism, and Disabilities Association, 1Disneyland Paris, 1the French Cheese Federation, with the participation of the representative of the Human Rights Defender.
OBAC's main missions are to create reference documents for professional organizations and the general public to facilitate the reception of people
blind or partially sighted people and their guide dog. By setting a good example, the objective is
to share these good practices with other professionals.
The first official pictogram was placed in September 2015, in the presence of Mrs. Martine PINEVILLE, Secretary of State for Trade, Crafts and Consumer Affairs and the Social and Solidarity Economy and Mrs. PROST-COLETTA, Ministerial Delegate to Accessibility.
Objective? Affix this pictogram to the windows of spaces open to the public to inform professionals and their customers that access by guide dogs is mandatory. leisure and tourism
- Tourism and disabilities
The Tourism and Disabilities Association has been working since 2001 to provide access to leisure and tourism for people with disabilities. More
800 Tourism and disability assessors have been trained by the association on accessibility criteria for people with disabilities visual.
- Disneyland Paris With 14.8 million annual visitors, including 59,000 people in The amusement park has set up an accessibility guide available on its French website.
At Disneyland Paris, employees are made aware of the importance of welcoming visitors in a situation of disability. A reduced rate is offered for the person (upon presentation of proof), as well as a free accompanying person. Some attractions are accessible with a guide or assistance dog. A kennel is also at the disposal of the owners who
wish to stay in the parks without their guide dog (upon presentation of the updated national guide dog identification and assistance certificate and vaccination booklet).
- The Union des Métiers des Industries de l'Hôtellerie (UMIH)
UMIH works to ensure that the accessibility of people with disabilities is taken into account by all the professions it works it represents. The Union also participated in the development of the
guide "Réussir l'accessibilité" and has mobilized to distribute it to its members.
- The National Taxi Union (UNT)
The UNT has included in its booklet of the Artisan taxi a focus on its partnership with FFAC. It also distributed to more than 400 taxi drivers in continuous training the leaflet presenting the exhibition of the dog handlers guides. Member of the At OBAC, she recalls the law requiring taxi drivers to accept any visually impaired person with their guide dog.
- RATP RATP, 5th a public transport player in the world transports each day more than 14 million people. RATP has produced a series of educational cartoons, including one dedicated to people with disabilities visual. A guide of good practices and welcome, for the benefit of its employees was also carried out by RATP.
Help you to welcome a master and his guide dog.
Case studies A visually impaired colleague comes to work with his guide dog. What is it going to do
a place where the guide dog can settle down without hindering the passage of colleagues
(a carpet may be placed there), a water bowl at your disposal (at the master's initiative), identify a nearby outdoor space for the dog to relieve itself and relax, to be able to access the restaurant with his dog.
A master and his guide dog wish to enter my store. What should I do?
Welcome the visually impaired person and their guide dog, like any other client from the store, by contacting her directly.
Leave the person shopping alone, unless they ask you for help (which is what any other person may also be required to do).
A blind person arrives at the hospital/pool/sports hall with his dog guide. How should I react?
If the dog cannot follow his handler, ask the host to keep him.
in his office, until he gets back.
Describe the environment to the visually impaired person (hospital room, changing rooms,
A visually impaired person wants to get in my taxi with his dog.
How can I help him?
Open the door to him by informing him and let him settle down alone. His dog will come to us
to stay at his feet. a master wants to come to my restaurant to eat with his dog. How well to serve him?
Offer him a table where his dog will have a place nearby so as not to disturb them the passage of other customers. tell the person about the different dishes on your menu.
When serving, indicate the position of the food on the plate such as digits of a clock (at 10am, at 3pm...). the guide dog, the truth of the false Guide dog students do not have the same rights as active guide dogs...
Before teaming up with a visually impaired person, a guide dog is welcomed by a foster family. They say he's in training. The guide dog students are distinguished by the blue vest they wear. Article 88 of the 1987 Act, as amended by the Act of 5 August 2015, recognizes the right of access to all public places, in the same way as dogs guide inactivity.
A guide dog can respond to 50 orders...
true The guide dog receives rigorous training. In foster care, he learns to be obedient (sitting, lying down...), to be clean (relieving oneself in the gutter or in relaxation), to be sociable (walk on a leash, do not get on the couch or bed, use different
modes of transport). Then, in a guide dog school, instructors teach her for six to nine months, to guide a person by following their instructions: to
Left, right, forward... Education takes place in real situations (cities, countryside, public transport, supermarkets, shopping centers, markets, etc.).
In a hotel, there is an additional charge for the guide dog FALSE Guide dogs are allowed in hotels without additional charges.
The guide dog is expensive FALSE
The guide dog is given free of charge to the visually impaired person. An aid of 50€ is allocated for the maintenance of the dog, as part of the disability compensation benefit.
A true recognition by the State of the autonomy You have to be blind to have a guide dog false Visually impaired people can also obtain a guide dog to facilitate their movements.
The dog receives a guide dog certificate before being handed over true The dog passes a certificate of aptitude for guiding at the end of his training which certifies that he or her qualities to accompany a visually impaired person in his or her travels and his daily life.